Secretary of State Customer Satisfaction Survey

My Responses are for:
Corporations Elections Border Affairs
Statutory Documents (includes Notaries Public and Service of Process)
Texas Register Uniform Commercial Code Not Applicable


I. GENERAL/OVERALL:
Overall, I am satisfied with the services I received.

strongly agree agree neutral disagree strongly disagree not applicable
If I had other options, I would still choose to get services from this agency/institution.

strongly agree agree neutral disagree strongly disagree not applicable
Overall, I am satisfied with my experience.

strongly agree agree neutral disagree strongly disagree not applicable

II. FACILITIES:
The location of services was convenient (parking, public transportation, distance, etc.).

strongly agree agree neutral disagree strongly disagree not applicable
The facility where I received services was clean, orderly, and I could easily find my way around in it.

strongly agree agree neutral disagree strongly disagree not applicable
The facility is open during reasonable hours.

strongly agree agree neutral disagree strongly disagree not applicable

III. STAFF:
The staff members were able to answer my questions.

strongly agree agree neutral disagree strongly disagree not applicable
The staff members were courteous.

strongly agree agree neutral disagree strongly disagree not applicable
The staff members were knowledgeable and helpful.

strongly agree agree neutral disagree strongly disagree not applicable
Staff members were knowledgeable and demonstrated a willingness to assist.

strongly agree agree neutral disagree strongly disagree not applicable
Staff members identified themselves or wore a name tag.

strongly agree agree neutral disagree strongly disagree not applicable

IV. COMMUNICATIONS:
I received the information I needed to obtain services.

strongly agree agree neutral disagree strongly disagree not applicable
I was given clear explanations about services available to me.

strongly agree agree neutral disagree strongly disagree not applicable
I was given a clear explanation about the materials needed to receive services.

strongly agree agree neutral disagree strongly disagree not applicable
My telephone call, e-mail, or letter was routed to the proper person.

strongly agree agree neutral disagree strongly disagree not applicable

V. INTERNET SITES:
I am able to access information about the services I need using the Internet.

strongly agree agree neutral disagree strongly disagree not applicable
The website was easy to use and well organized.

strongly agree agree neutral disagree strongly disagree not applicable
The website contained clear and accurate information on events, services, and contact information.

strongly agree agree neutral disagree strongly disagree not applicable

VI. COMPLAINT HANDLING PROCESS:
I know how to make a complaint regarding services at this agency/institution.

strongly agree agree neutral disagree strongly disagree not applicable
If I complained, I believe it would be addressed in a reasonable manner.

strongly agree agree neutral disagree strongly disagree not applicable

VII. TIMELINESS:
My telephone, letter, or e-mail inquiry was answered in a reasonable amount of time.

strongly agree agree neutral disagree strongly disagree not applicable
The time I waited to receive services was reasonable.

strongly agree agree neutral disagree strongly disagree not applicable
The time I had to wait for a concern or question to be addressed, whether by phone, in person, or by letter was reasonable.

strongly agree agree neutral disagree strongly disagree not applicable

VIII. PRINTED INFORMATION:
I have received printed information (such as brochures, handouts, books, etc.) explaining the services available.

strongly agree agree neutral disagree strongly disagree not applicable
The printed information was clear and understandable.

strongly agree agree neutral disagree strongly disagree not applicable
Printed brochures or written material provided thorough and accurate information.

strongly agree agree neutral disagree strongly disagree not applicable


COMMENTS:

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